Shipping & Returns
Laughing Lichen will ship with Canada Post based on the method you select from the available options. For Canadian orders that qualify for FREE SHIPPING, we ship via Canada Post Expedited. For orders to the United States that qualify for FREE SHIPPING, laughing Lichen will choose the most economical shipping method available from Canada Post. The estimated time of the arrival of your product should be considered as an estimate only and Laughing Lichen will not be responsible for any damages due to delays in shipping.
Shipping times listed are for shipping only and do not include the 3–5-day order processing time.
Options and cost for shipping will be provided in the cart and checkout pages when you make a purchase. You are responsible for all federal and provincial shipping related taxes, and you agree to comply with all export laws of Canada that apply to the products purchased or received under this agreement. You as the customer are responsible for ensuring that the product(s) in your order are eligible for importation to the receiving country.
Laughing Lichen uses a third-party shipping service provider to ship its products. As such, Laughing Lichen will not be liable for any loss, damages (direct or indirect) or expense due to shipping. Title and risk of loss shall pass to you the moment the product that you have purchased is transferred to the third-party shipping service provider. If a package arrives damaged, we are happy to place a claim with Canada Post on your behalf.
If any of our products do not meet your expectations, we want to know. Please email firstname.lastname@example.org , and include your order number and a description of the reason for the desired return. We will investigate and evaluate the request before a replacement or refund will be issued.
We will gladly refund the purchase price of your unopened, returned product in full within sixty (60) days of the original purchase date. Please note than any items indicated as samples cannot be returned.
- Refunds will only be issued to the same payment method that was used for the original purchase, and the cost of the original shipping will not be refunded.
- Items for return must be sent back at the expense of the customer.
- Unwanted items must be unopened with the seal fully intact for refunds to be issued. No exceptions.
- Returns due to quality issues, will be covered by Laughing Lichen. We will contact you to determine a return shipping method. To place a return request please contact us at email@example.com
- Product sent back without pre-approval may not be refunded.
Laughing Lichen will not be responsible for lost, stolen, undelivered items, or items refused by customs. If your package has not arrived in a timely fashion, please contact us within 6 weeks at firstname.lastname@example.org and we will be happy to make a claim on your behalf with Canada Post.
If a shipment is returned to us un-delivered, we will contact you, and you will have the option to be refunded for the product (minus the original shipping fee) or we can reship the order to a new address after receiving an additional shipping fee.
Refused Packages: When you refuse a package there is a shipping fee associated with the return that will be charged to us upon receipt of the item; the exact cost of this return fee will be unknown until that time. This return fee will be deducted from the total of the refund before it is issued.
*If you refuse a shipment due to damage to the package, there will be no return fee charged.